One Million Brits Sign up for E.ON’s Saving Energy Toolkit
More than one million customers have now signed up for E.ON’s Saving Energy Toolkit, an online tool launched with Opower, the leader in cloud-based software for the utility industry.
“In order to address these challenges, innovative companies such as E.ON are taking advantage of new customer engagement technologies and are looking for additional ways to turn their customers into advocates.”
The Saving Energy Toolkit was created to help customers gain better insight into their home energy use, as part of E.ON’s commitment to helping its customers use and pay for no more energy than they need.
“By delivering tailored advice and enabling customers to see how their energy use stacks up compared to similar homes in their area, we’re helping customers save energy and money, which in turn is helping us to improve customer satisfaction,” said Anthony Ainsworth, Marketing Director at E.ON UK. “Helping customers understand and control their energy use is key to building customer trust and our collaboration with Opower is enabling us to create a better experience for our customers.”
The Saving Energy Toolkit provides customers with personalised insights and tips on the actions they can take to save energy such as unplugging unused devices, setting thermostats more wisely and turning off unused lights. Of those that have signed up for the toolkit, more than 500,000 customers have completed a simple ‘What Uses Most’ online audit to help them understand what drives up energy costs the most.
“Across Europe, utility providers are facing a new set of challenges, including flat energy demand, increased churn, and rising energy costs,” said Daniel Yates, CEO of Opower. “In order to address these challenges, innovative companies such as E.ON are taking advantage of new customer engagement technologies and are looking for additional ways to turn their customers into advocates.”
Recent research from Opower indicated an opportunity for utility providers: while reliable service and value remain important, nearly one third (30%) of British respondents said that improvements in customer service would actually have the biggest impact on satisfaction levels with their energy provider.