Award for Excellence in Customer Service - South Africa
Mindpearl Company Profile
Mindpearl specialises in inbound multichannel customer support across multiple verticals from their quality, strategically located centres in Australia, Spain, South Africa and Fiji. As an international, award winning, multilingual contact centre, Mindpearl know that their staff and the relationships they have with their clients, are their greatest and most valuable assets. Because of this, they work tirelessly to embody their clients’ brands. They call this client experience: Our people, your brand.
Mindpearl is the simple choice for all your English or Multilingual Contact Centre Outsourcing requirements. Whether you are a seasoned user of outsourcing services or never outsourced before, Mindpearl can offer a customised solution that meets your exact needs.
The Customer Journey – How they do it
Mindpearl encourages client involvement in all aspects including recruitment, training and quality assurance. With a dedicated team, a contact centre fitted with your branding and a dedicated key account manager they live and breathe your brand. With key activities such as reporting, process optimisation, managing manpower, talent management and innovation they help you communicate, reduce complexity and save costs.
Overview of Mindpearl’s locations
Mindpearl’s Brisbane office has been operating since 2000 and was set up to support clients who require large numbers of Japanese, Korean, Cantonese and Mandarin native level linguists as well as English and European language support.
Cape Town, South Africa
Mindpearl’s Cape Town office has been operating since 2001. Cape Town offers Mindpearl access to English speakers and a broad range of European language resources. South Africa has won both the National and European Outsourcing Association Offshoring Destination of the Year awards for 2012 and 2013 respectively. In addition, Mindpearl Cape Town was awarded for Excellence in Customer Service at the 2015 Business Excellence Awards.
Mindpearl has been operating from Fiji since 2009. Fiji offers a high quality and cost efficient English language alternative to offshore locations such as India and the Philippines. Fiji won the European Outsourcing Association (EOA) Awards in 2014 as Offshoring Destination of the Year, after being shortlisted for the UK National Outsourcing Association (NOA) Awards in 2013 for the same category. In addition, Mindpearl Fiji was awarded Best Flexible Outsourcing Services at the 2015 Business Excellence Awards.
Kalabu Tax Free Zone
Mindpearl Limited, Private Mail Bag
Telephone: 679 334 6210
Enquiries: 679 334 6200
Recruitment: 679 334 6206